SMS Messaging Consent

Program Description

The Cold Spot ("we," "us," or "our") offers an SMS-based authentication and notification service as part of our Cool Points loyalty program. By providing your phone number and opting in, you consent to receive text messages from The Cold Spot.

Types of Messages

You may receive the following types of SMS messages:

• Authentication codes: One-time verification codes to sign in to your account or verify your identity.
• Account notifications: Important updates about your Cool Points balance, rewards, and account status.
• Event reminders: Notifications about upcoming events you've shown interest in or joined.
• Reward alerts: Notifications when rewards are ready for pickup (e.g., monthly Cool Club shirts).

How to Opt-In

You opt-in to receive SMS messages from The Cold Spot when you:

• Create an account using your phone number
• Add your phone number to an existing account
• Sign in using phone number verification

By entering your phone number and requesting a verification code, you expressly consent to receive SMS messages from The Cold Spot at the phone number provided.

Message Frequency

Message frequency varies based on your activity. Authentication messages are sent only when you request to sign in. Notification messages are sent based on your account activity and preferences. You can expect to receive approximately 1-10 messages per month, depending on your usage.

Message and Data Rates

Message and data rates may apply. The Cold Spot does not charge for SMS messages, but your mobile carrier may charge you for each text message you receive. Check with your carrier for details about your messaging plan.

How to Opt-Out

You can opt-out of receiving SMS messages at any time by:

• Replying STOP to any message you receive from us
• Contacting us at the information provided below
• Updating your notification preferences in your account settings

After opting out, you will receive a confirmation message. Note that opting out of SMS messages may affect your ability to use phone number authentication.

Help

For help with SMS messages, reply HELP to any message or contact us using the information below.

Privacy

Your phone number and messaging data are handled in accordance with our Privacy Policy. We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used solely for authentication and account-related communications.

Supported Carriers

Our SMS service is supported by major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

Contact Us

If you have questions about our SMS messaging program, please contact us: